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We were kept waiting at Viscount station for the shuttle for over an hour, almost 75 minutes. That delay made us late getting to our B&B two hours away. It forced me to find the place in the dark, adding yet more time.
The really sad thing is that this long shuttle delay has happened both times we've rented from Zoom. The shuttle driver is a good woman, but combined with the fact that we didn't get our expected car either time, this makes us less likely to rent from Zoom in the future.
Great dealing with u>
This was our first time re ting from Zoom and it was Terrible! The car wasn't ready when I arrived. I came on my lunch break and I was late. The car was very dirty! The light at the back of the van was broken and hanging down. We called to complain and the rep was not helpful or even apologetic. We never even drive the van off the lot as I was planning on picking it up after wrk, our plans changed when I called to return the van, the manager said that they would still charge me. Poor experienc.
a much better rate than the airport rentals and only a 5 minute shuttle ride
Horrible experience , did not got any car at all ..
great rental, no problems at all
Ride and wait time from airport to car rental facility was very good. On return, however, there were many people waiting for the van. We chose to take the hotel shuttle, since we had stayed at the hotel beside the rental office. Staff did inquire about departure times and shuttled people with earlier flights first.
Very well priced. No long line ups at the rental desk. Prompt & efficient. Did not try to over-sell us on insurance & extras.
staff was courteous and knowledgeable, good car
Overall good.