Support FAQs

The Car Rental Express booking engine is an interactive system called the Revolution reservation system. Car Rental Express member agencies access the Revolution system directly. These agencies input information regarding their vehicles, rates, policies, discounts, operating hours, and other important features of their rental operations.

The renter enters an itinerary into the Car Rental Express Rate Search™ system, selecting location, dates, times, and vehicle preferences. Revolution searches all agency data for this location, and produces a display of accurate, real-time rental data, including daily rates, total costs, vehicle types, and agency names and renter ratings.

Once a reservation has been made, the renter then begins their experience with the Independent Rental Agency, who is a member of the CarRentalExpress.com site.

The rental agencies listed on Car Rental Express are all independent car rental providers. Either they are an independent car rental agency or an independent franchisee of a larger, mid-tier car rental agency operating nationally or internationally.

These independent business people will do all that is reasonably necessary to get and keep your business. By dealing with the "owner", rather than the "manager", you will receive an extra measure of service that can only come from someone with a vested interest in the company.

We wish to ensure your privacy and the privacy of your personal information. We will not share your e-mail address or other specific personal information without your direct consent. Your profile information may be used to create personalized content, services and advertising on or related to the Site or any other sites owned or operated (either wholly or in part) by us. We may also use your profile information to create aggregate reports. Such profile information is anonymous and does not contain any personally identifiable information. We reserve the right to cooperate fully with local, provincial or state and federal officials in any investigation relating to any content provided by you (including personal or private electronic communications transmitted on the Site) or purported unlawful activities that may involve your participation.

Car Rental Express is best viewed on a screen resolution of 1024 by 600 or greater, with 256 colours.

What Does It Mean When I Get the Message:

"The page cannot be refreshed without resending the information. Click Retry to send the information again, or click Cancel to return to the page that you were trying to view?"

Car Rental Express uses a powerful database system to display many of its dynamic components. As a result, many details of your choices are saved, for example your desire to see premium cars only, or to search the New York area in January.

While this information is often stored on Car Rental Express's servers, occasionally it is stored on your personal computer (See: What Are Cookies?). When it is stored on your computer, if you refresh a page or press the back button you will occasionally see the above error message, requesting that you allow your computer to resubmit data to Car Rental Express.

Clicking "Retry" will almost always display your previous page with information correctly entered.

What do These Browser Messages Mean? Is my Computer or Privacy at Risk?

Internet Explorer:

"This page contains both secure and non-secure items. Do you want to display the non-secure items?"

Firefox:

"You have requested a secure document that contains some insecure information. The insecure information will not be shown. For more information on security choose Document Information from the View menu."

These messages actually are the result of our careful efforts to ensure your online security and privacy.

Car Rental Express proudly utilizes SSL (Secure Sockets Layer) with encryption verified by GeoTrust, the industry leader in secure Internet commerce. On any page where you must enter personal information, SSL and GeoTrust ensure that this information is protected and secure. However, on these pages there are also elements such as images, headers, and text that do not need to be secured, and therefore these pages contain both secure and non-secure items.

To summarize, these messages mean that your privacy is not at risk.

A "500 Internal Server Error" Message means that something is wrong with the Car Rental Express server. If you receive this error message, please try again later. We monitor our servers closely to ensure maximum availability of the website.

To cancel a car rental reservation click on the link at the bottom of the reservation confirmation email received from Car Rental Express.

If you no longer have the reservation confirmation email, but you have your reservation number, return to the Car Rental Express itinerary page of the car rental agency that you reserved with and click "cancel reservation". Enter your reservation number and your last name, and click on "cancel reservation" once again to finish the process.

If you have neither your reservation confirmation email nor your reservation number, please click on "Your Reservations", in the header at our site. Access your account or enter the email address you used to make a reservation. The system will locate reservations for you. Alternately, email Car Rental Express and we will assist you.

A displayed rate from the Car Rental Express Rate Search™ system is the base rate for a vehicle over a requested rental period. The total amount including any taxes, fees, and extras is calculated for you during the course of the reservation process.

Before you confirm your reservation, you will be shown the total price or total charges for your car rental.

Each agency has its own Pick-Up and Drop-Off policies.

To find an agency's Pick-Up and Drop-Off policies, check the Agency Profile tab. Pick-ups and drop offs are one of the first business practices described there. Information may also be found at the Policies tab.

If the rental agency has optional equipment (such as ski racks, or infant seats) this information is available in its respective "Agency Profile".

To find an agency's Special Equipment Availability, proceed to the World Directory, click on your region of interest, click on the city, choose your agency, and click on "rental policies" in the left hand bar to examine the Special Equipment availability in your area.

The confirmation number for your reservation first appears on the "Thank You" page. This page is generated by the Revolution reservation system after the reservation is complete. This page is emailed to the email address you supplied during the reservation process.

Once the reservation process is finished, a Reservation Confirmation Email is sent to the email address entered into the reservation system. This confirmation has all the necessary information concerning your reservation including dates, rates, vehicle type, agency location information, and rental policies.

The Reservation Confirmation Email also contains contact information for your chosen agency, should you wish to contact them directly to further confirm your reservation.

If you no longer have your Reservation Confirmation Email, please contact your selected agency. Re-enter your location in the rental search box, and select any vehicle from the agency you chose before. You will see an email Inquiry button lower on the rental page, where you can contact the Agency directly. At the end of any communication, make sure you have a Confirmation number, otherwise, there may be no rental car waiting for you.

Car Rental Express rentals generally cannot be one-way rentals. CRX affiliates are independent car rental agencies. Returning the rental car to other than the renting city is in most instances not possible.

Here is how you can check for one-way rentals: if you are travelling cross-country, choose a mid-tier or franchise agency in your Pick-up city or airport (an agency like Payless or Advantage). After selecting a vehicle, you will see an email Inquiry button lower on the rental page, where you can contact the Agency directly to ask about one-way rentals to other cities that they serve.

If you are staying in the region or in the same state, many agencies may offer one-way rentals. Send them an Inquiry, as above.